Teller County pet licensing
Frequently asked questions
HELP DESK
Still have a question that you have not been able to answer?
Visit our Help Desk for more information: https://docupetinc.zendesk.com/hc/en-us
LICENSING OPTIONS, DATES, AND LOCATIONS
What is the refund policy on licenses?
Refunds may be granted if your pet has passed away, provided the request is submitted within 30 days of the license purchase date. After this period, we’re unfortunately unable to process a refund.
How can I license my pets?
Please ensure you have all the required documentation in order to licence your pet. If you have all the records you need to proceed you can license your pet online, or in person at Teller County Regional Animal Shelter located at 308 Weaverville Rd.
If this is your first time licensing a pet in Teller County, click here to learn more.
If you already have an account with us or have ever licensed a pet with Teller County Regional Animal Shelter click here to learn more.
When does my pet's license expire?
Licenses expire exactly 365 days from the license start date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Do licenses need to be renewed annually?
Licenses are required to be renewed prior to the expiration date each year.
When can I renew my pet's license?
You may renew your pet's license within 45 days of your pet's current license expiration date. If you renew prior to the upcoming expiration date, your pet's new license will start the day after expiration, not on the date of purchase.
Where can I license in person?
You may license in person at Teller County Regional Animal Shelter located at 308 Weaverville Rd.
PROGRAM AND PARTNERSHIP
Why does the system say my address is not valid?
You may have entered your address incorrectly or we may not have your address in the address database for your community. Please double-check all spelling and ensure you are using the abbreviated form for your street type ex. St instead of Street. You may contact Teller County Regional Animal Shelter directly if you believe you reside within their jurisdiction but your address is not being accepted by the system.
FEES AND FINES
Is there a discount for licensing multiple pets?
No, there is no discount for licensing multiple pets. Each pet will be charged the appropriate licensing fee.
What is the fee for licensing?
Visit this page for licensing options and fees: Teller County Fees
What is the senior citizen age requirement?
Those aged 65 and older may qualify for a senior citizen rate. Your pet must be spayed/neutered to receive the senior rate.
I am a veteran. Are there any special rates?
Teller County Regional Animal Shelter does not offer any special rates for veterans. Please call 719-686-7707 or email office@tcrascolorado.com directly to discuss.
What is the processing fee?
A processing fee of $2.00 per license product applies to all online orders.
My pet is a rescue. What do I do?
Please visit Teller County Regional Animal Shelter in person if you are qualifying for this rate for the first time. They are located at 308 Weaverville Rd. Once the team there verifies your designation you will be able to renew online in future years.
My pet qualifies for the service animal rate. What do I do?
Please visit Teller County Regional Animal Shelter in person if you are qualifying for this rate for the first time. Once the team there verifies your designation you will be able to renew online in future years.
ACCOUNT UPDATES
Does my license transfer if I am moving?
If you are moving, please be sure to update your address by logging into your online account and navigating to your Profile Settings page. Even though you are moving, you’ll still be able to keep your pet's tag and access your pet's online account. However, your current license may not be valid in the new community you are moving to. Please get in touch with the pet licensing provider in the new community you are moving to in order to find out more information.
How do I notify DocuPet that my pet has passed away?
We're sorry for your loss. You can update a pet's profile via your online account or we can take care of it for you if you call 1-877-239-6072 or email info@docupet.com. Our customer service line is answered from 7:00AM to 6:00PM MST, Monday through Friday.
CITY INFORMATION AND CITY ORDINANCES
Who do I call if there’s an emergency involving dogs? (dog attack, loose dog, etc.)
Please get in touch with Teller County Regional Animal Shelter at 719-686-7707.
What species are required to be licensed?
The following species are required to be licensed: Dogs are mandatory and cats are voluntary.
Where can I find information about the pet licensing ordinance/bylaw?
Visit this page for information on licensing ordinances/bylaws: Teller County Code
DOCUMENT SUBMISSION
Where can I obtain a copy of my pet’s rabies or spay/neuter document?
If you can’t locate the document you received after the procedure was done, you will need to contact your vet to obtain your pet's records. Be sure to specify any and all pets you require documentation for.
Once you’ve got the paperwork in your hands, take a look to ensure:
- The document provided is the right type of proof required.
- Pet and pet owner account data matches your own.
- The document is clear and legible.
What documentation is required to purchase a license?
A valid rabies proof is required to purchase a pet license.

